1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose Products do we Offer?

Insurance
We offer products from a range of insurers for Term Assurance, Income Protection Insurance and Critical Illness Cover.

We offer products from a range of insurers for Buildings & Contents and a limited number of insurers for Mortgage Payment Protection Insurance. Ask us for a list of the providers we offer products from.

We only offer products from Norwich Union for Private Medical Insurance.

Mortgages
We offer mortgages from the whole market

We only offer mortgages from a limited number of lenders

Ask us for a list of lenders we offer mortgages from.

We only offer mortgages from a single lender


3. Which Service will we Provide you With?

Insurance
We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Income Protection Insurance, Critical Illness Cover, Buildings and Contents, Mortgage Payment Protection Insurance and Private Medical Insurance.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages
We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for this Service?

Insurance
A fee of

No Fee

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy

Mortgages
No fee will be charged. We will be paid a procuration fee from the lender.

There will be a fee for research, mortgage advice and administration. The precise amount will depend upon your circumstances but we estimate it will be 0.5% of the loan (i.e. maximum payable will be £500 on a £100,000 mortgage) but initial consultation is free and the fee is only paid on completion of the mortgage.

The commission from the lender will be paid to you

In addition to the above we will also be paid a procuration fee from the lender.

The fee charged is payable on completion of the mortgage.

The fee charged is payable upon receipt of suitable advice and recommendation

The fee is charged at the outset.

You will receive a key facts illustration which will tell you about any fees relating to a particular mortgage.

Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:

A full refund

A refund of

A refund is due if your application fails to complete or is declined at initial Underwriting stage

No refund if you decide not to accept my recommendation or you withdraw the application

No refund

5. Who Regulates Us?
First Rate Loans is an Appointed Representative of Pink Home Loans, Number One, Lichfield South, Birmingham Road, Lichfield, Staffordshire, WS14 OQP Pink Home Loans is a trading name of Advance Mortgage Funding Limited, which is authorised and regulated by the Financial Services Authority. Advance Mortgage Funding Limited’s FSA Register Number is 305008.

Advance Mortgage Funding Limited’s permitted business is

• Advising on and Arranging regulated mortgage contracts and;
• Advising on and Arranging general insurance and pure protection products

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6.What to do if you have a Complaint
If you wish to register a complaint, please contact us

In writing : Compliance Team, Pink Home Loans, Number One, Lichfield South, Birmingham Road, Lichfield, Staffordshire, WS14 0QP
By phone : Telephone 0844 472 4010

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.